I’ve had numerous calls recently asking me about the (to simplify) open source version of PBX software, Asterisk. Several years ago the State of Oregon extensively tested and deployed an Asterisk server, then later developed several cost-effective applications on the platform which their agency customer could not have otherwise afforded. They wrote up a brief case study on their experience, so I thought I’d post it here for sharing. Kudos to the Department of Administrative Services, Data and Video Services for being ahead of their time on this one. Today, numerous governmental agencies have deployed Asterisk. Here in Oregon, that includes the Portland Metropolitan Service District.